6 Colwick Road, Nottingham UK
+44 7830 885825 , 0044(0)115 888 3318

Terms and Conditions

Please read all the points of these terms and conditions including the instructions on this webpage before placing your order with us. Please, note that only the information on this specific webpage shall be interpreted as the instructions of use of the XanthRemover. NO, other information on this website or other websites can be interpreted as the instructions of use of the XanthRemover. From January 2015 the XanthRemover has become a standard product.

Before sending the XanthRemover we would like to receive the following:

  • Minimum 8 different photos from different angles. The more the better. Please remember that we need to see the Xanthelasma clearly, as well as your skin type. The images must include you full face from which we can distinguish the Xanthelasma.
  • Contact telephone number.
  • Cholesterol Levels if available (needed for only statistical data).
  • Age if you would like to disclose it (needed only for future statistical data).

Please submit the information on this page: xanthelasmaremoval.com/photos-and-information-submission/
Otherwise please send them via email to info@xanthelasmaremoval.com (Please use the same email you used at the time of your transaction).

PLEASE USE THE SAME PAYPAL EMAIL FOR ANY OTHER CORRESPONDENCE. IF YOU USE ALTERNATIVE EMAILS WE MAY NOT RESPOND, AS THE EMAIL FROM PEOPLE WHO ARE NOT OUR CUSTOMERS MAY BE OVERLOOKED. WE SEND ALL THE INFORMATION AND CORRESPONDENCE ONLY TO THE EMAIL ADDRESS PROVIDED WITH YOUR PAYPAL TRANSACTION. PLEASE STATE YOUR NAME IN THE SUBMISSION PAGE. IF YOU DO NOT STATE YOUR NAME WE CANNOT ASSOCIATE YOUR PICTURES TO THE ORDER OR WHO YOU ARE.

Please read all the information below as they are integral part of our terms and condition of business. Should you disagree with any conditions please do not place an order with us.

  • Your name or contact details will not be disclosed nor passed to third parties.
  • Once we have the formulation ready prepared, we will dispatch your XanthRemover.
  • If not available at the time of order, it may take 5 to 10 working days for the laboratory to manufacture the XanthRemover. In case we have not received your photos within 7 days from the date of your order and the product is available we will dispatch.

Warnings.

Be aware that before proceeding to remove your Xanthelasma with cosmetic peel formulations, we strongly recommend that you should check with a local specialist to ensure that the lesion is indeed benign and Xanthelasma. We are unable to make any diagnosis. It is assumed that you already consulted a specialist and you had been diagnosed with Xanthelasma. The product is intended to be used only to remove Xanthelasma and certain other types of benign skin lesions and it must NOT be used for any other purpose. Additionally, you must perform patch tests as per our instructions below, to ensure that you are not allergic to any of the ingredients in the formulation. The cosmetic peel should only be used on your own Xanthelasma and not on other people.

  • Potentially permanent loss of vision if in contact with the eyes. It is the responsibility of the purchaser to avoid contact of the product with the eyes as this has the potential for permanent loss of vision. This is unlikely with the use of cosmetic peels however it could only occur if the product becomes in contact with the eyes. This applies in general to any other cosmetic peels product on the market. In any case, it is the responsibility of the purchaser or end user to avoid all contact of the product with the eyes. In the unlikely event of contact with the eyes rinse profusely with water and contact your nearest doctor.
  • Topical use only. Avoid contact with mouth and nostrils. Do not Eat.
  • Complications could arise if ingested and the product must be kept out of reach of children. The product is not poisonous however DO KEEP OUT OF REACH OF CHILDREN.
  • Protect from UV radiations by using total sunscreens or total sun protection whilst using the product.
  • This product is NOT intended for daily use and it should be used at the intervals suggested in the instructions.
  • Improper use of any cosmetic peels formulations could cause permanent scarring, hypo-pigmentation, hyper-pigmentation, infections (during the peeling process), excessive swelling and/or blistering.
  • Scarring. The potential for scarring increase if the treated area becomes infected during the peeling process. Alternatively, it can also occur if the product is used at shorter intervals than suggested in the instructions or applied for too long. It has been demonstrated that if the product is used sensibly no scars should occur. However, it cannot be guaranteed scarring will not occur especially because the modality of use of the product is left to the customer. Also, some individuals are particularly prone to developing scars and therefore scarring could occur regardless after removal of the Xanthelasma, this is out of our control. Additionally, the risks of scarring is an accepted risk in the removal of Xanthelasma, irrespective of the method to remove them. For these reasons you agree NOT to hold us liable for any possible scars which could result after the use of the cosmetic peel for Xanthelasma removal as the risk of abnormal scar formation, can be minimized but, can never be excluded completely.
  • Scabbing. Should any scab form do not remove them and leave them to peel off by themselves.
  • Hypo-pigmentation is not generally permanent as it is a normal reaction to skin regeneration. When the new skin grows the pigments will not have been produced yet. This occurs if Xanthelasma removal is achieved in one application only. As seen in the instructions Xanthelasmas are suggested to be removed in multiple sessions. If the Xanthelasmas are attenuated by using the product in multiple sessions hypopigmentation does not generally occur. In those cases where hypopigmentation occurs, hypopigmentation will fade over time.
  • Hyperpigmentation. Hyperpigmentation (darker than usual parts of the skin) usually occurs if the area where cosmetic peels have been applied is exposed to direct or indirect sunlight without use of sun screen (total physical filter SPF50 +). Do not expose the treated skin to sunlight for at least two months after treatment. Avoid artificial tanning products and the use UV tanning machines for at least three months after the last use of the product.
  • Infections. Infections are very rare and have not been reported to date. However, it is possible if the area treated is exposed to bacteria or dirt during the peeling process (or Xanthelasma scabbing process). In the very unlikely event of infection consult your doctor.
  • Excessive swelling This is a rare occurrence. This may happen in some circumstances: Allergic reactions to one of the ingredients in the peel or;
    hypersensitivity of the particular skin type to AHAs in general.
    You have applied the product on the lesion for too long.Rare swelling occurrences are treated with antihistamines prescribed by your doctor (in case of allergic reactions). Both causes of swelling are not life-threatening nor dangerous to your skin. Generally, if swelling is untreated it normally disappears in 3 to 4 days. If it does not consult your doctor.
  • Blistering. This is a very rare occurrence. It is a particularly rare type of reaction to AHAs in general at any concentration. In the unlikely event of blistering, this usually occurs within the first 5 to 10 minutes of the product application (during the patch test). The effects of blistering are not generally permanent and will usually disappear by themselves in 3 to 4 days after application. In the unlikely event that you experience blistering, stop using the product.
  1. Do not use if you have active herpes, if you are pregnant or if you are breastfeeding
  2. Do not use on wounds, damaged skin or irritated skin
  3. In rare cases, the use of cosmetic peel products could cause temporary erythema, itching, irritation (due to external factors during the peeling process). In one of these unlikely cases stop using the product.
  4. If you have placed another with us and should the above not be clear please do not hesitate to let us know and we will explain further. The above does not only apply to the XanthRemover but also to any cosmetic products containing AHAs in general.
  5. If you disagree with any of the above, do not purchase the product.

For the sake of clarity, the XanthRemover does not contain any medicine, it is NOT a medical device, it is not a healthcare product. It is merely a cosmetic peel with the only intended use of removing Xanthelasma and certain other skin benign lesions. Xanthelasma is benign growth which is not required to be removed. They are removed for cosmetic reasons only.

Key data about the product.

All ingredients are stated on the container and the formulation has been manufactured conforming to ISO 22716 in a European laboratory accredited for own and private label (DNV Business Assurance). The XanthRemover is a Private Label Cosmetic Peel (COSMETIC PRODUCT) and neither medicines nor medications are contained in any of our formulations. All ingredients are listed in the European portal for cosmetics and allowed without restriction. These terms and conditions have been already submitted to the local trading standard officers for examination in 2014.

XanthRemover.
The XanthRemover has become a standard product customised only to remove Xanthelasma. There is no degree of customisation to the individual. The product is intended only for the person who purchased, it is not to be used or passed onto third parties for use.

XanthRemover with money-back guarantee terms and conditions of sale.

The effectiveness of our cosmetic peels is very high in reducing the appearance of Xanthelasma, however, in a small percentage of cases, it does not seem to be effective because it is reported that the Xanthelasma do not appear to be reducing in size after the scabbing (less than 1% of the cases). If you have purchased the XanthRemover with a money-back guarantee we will refund the payment if you were not satisfied with the results of the effects of the product. We will refund the full payment once we received the product back as long as this has been sent back and received within two months from the point of receipt of the product by the customer. This option also covers our on-line service for up to 2 months after the order has been received. Please note that in case we have dispatched the product and at the point, we have not received your pictures, refunds will not be accepted. In that case, the standard terms of the XanthRemover without the money-back guarantee will apply instead.

Standard XanthRemover terms and conditions of sale

The cool down period is one week after receipt of this email. The effectiveness of our cosmetic peels are very high in reducing the appearance of Xanthelasma, however in a small percentage of cases it does not seem to be effective because it is reported that the Xanthelasma do not appear to be reducing in size after the scabbing . If you have purchased the basic Xanthremover you acknowledge that after the first 7 days cool-off period we cannot accept refunds or returns if the cosmetic treatment does not appear effective in your case. If you are in the UK you can return the item within 14 calendar days of receiving the product. Once we received the item with its seals and content we will refund your payment. This option also covers our on-line service for up to 2 months after the order has been received.

Product returns

Any costs of product return must be borne by the customer (or importer if the purchaser is located outside the UK or supplied a delivery address outside the UK). In case of warranties relating to the use of the product, they expire 3 months after delivery, therefore no returns are accepted 3 months after receipt of the product.

On-line Service.

We have extensive experience in removing Xanthelasma, however, NO advice given over the phone or via email should be interpreted as specialist or medical advice. We advise that if in doubt, you consult a local doctor or dermatologist. NO advice given over the phone or via email should be interpreted as a deviation from the instructions or substitute of the instructions.

None of the information contained on the website XanthelasmaRemoval.com (other than this webpage in particular) or others is a substitute for the instructions and any terms and condition.

Your Pictures

Unless you inform us otherwise it is assumed that you give us consent to publish your pictures on our website. You grant us full copyrights of the images you send us. However we will not use your real name unless you give us permission. These pictures serve for our studies and marketing. Unless you tell us otherwise we will NOT use your real name on our website. Despite that, if at any point in time you would like your images to be removed from our website we will do it as soon as feasibly possible (unless the picture/s are integral part of a video). If you do not wish your images to be published inform us within 7 days.

Non UK Residents

For Non-UK residents the product must be used only by a cosmetic/aesthetic specialist who will apply it for you, and give you the appropriate instructions based on their knowledge. If you purchase the product outside the UK, you (the legal importer) are purchasing the product as a generic professional peel and our sole responsibility lies on the supply of the product as stated on the label. Your local specialist will determine under his/her own sole responsibility the modality of use of the product. Our sole responsibility is to supply the product in line with the ingredients stated on the label. The instructions below are for reference only and should be ignored as the product, within your jurisdiction, may be meant to be used under the supervision and direction of a local cosmetic specialist. The applicable laws and jurisdiction are exclusively the ones of England and Wales.

Help us by sending us your pictures and your video testimonial and we will refund you in full!

Please send us at least three HIGH-RESOLUTION PICTURES of your eyes:

As you have just applied the XanthRemover while the XanthRemover is still on your Xanthelasma, minimum three pictures per eye

Two days after the first application, minimum of three pictures per eye

When you required further applications, a minimum of three pictures per eye during each application while the XanthRemover is still on

Minimum of three pictures per eye two days after any subsequent application until you are satisfied with the results

We would kindly ask you to enclose a description of your xanthelasma removal story.

The above will entitle you to a 20% retrospective discount. Therefore we will refund 20% into your card.

In case you will also send us a video testimonial in conjunction with all the above we will issue a full refund!

Your Pictures.

Please read these terms carefully before sending us your pictures because these make integral part of our terms of business.

Unless you tell us otherwise it is assumed that you give us permission to publish your pictures on our website, however we will not use your real name unless you give us explicit permission. We will try and publish only the part of your pictures that display your Xanthelasma. This is done in an effort to protect your identity.

These pictures would serve for our studies and marketing, however unless you tell us otherwise we will NOT use your real name on our website and the publication will only be on our website. You send us your pictures for free and it is not your intention to send us pictures for any monetary compensation at any point in time. Any picture sent to us will automatically become the property of the company managing the website.  No compensation will be awarded for any of the pictures published.

If you would like to still send us your pictures but you prefer not to have them published please include “Not for Publishing” in the text of the email.

Meanwhile, should you have further questions please do not hesitate to contact us.
Customer Services
info@xanthelasmaremoval.com
Areton Limited
6 Colwick Road
Nottingham
UK

Disclaimer:

The supplier of the XanthRemover is Areton Limited, registered address 6 Colwick Road NG2 4BU Nottingham (UK).

Although we have not had a single issue with our formulations, (for legal reasons) we warn before proceeding to using our formulations that you must check with a local Specialist to ensure the lesion is indeed benign and indeed Xanthelasma. You must perform patch tests as outlined above. We warn not to use any of our products on lesions which could be cancerous.